Privacy and Personal Data Protection Policy

 

Dear User,

We hereby wish to inform you about the protection of your personal data, so that the experience of using www.orders247.gr ensure you a safe and transparent trading environment.

 

Our identity

We are Orders247.

Our communication is achieved through the following methods:

E-mail: info@orders247.gr
Mail: 101 Messolongiou, Sykies Thessaloniki, PO Box 56626

Visiting, registering and placing an order on our website implies the acceptance of this privacy policy, which is fully harmonized with the applicable National and supranational rules of law.

 

Introduction to personal data

The term "personal data" refers to any information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which determine or can determine your identity, henceforth. Accordingly, Every act such as registration, organization, storage, correction, retrieval, information search, use, disclosure by transmission, dissemination, deletion, concerns the processing of personal data.

In order to achieve the purposes of use and operation of the website, the provision of personal data to the company is necessary. For this purpose, they are required either mandatory or optional. It is noted that the mandatory registration of data concession is indicated with an asterisk (*). It is made clear that if you do not agree to the provision of the mandatory data, it is impossible to achieve the purpose of using the website in question.

 

What Personal Data do we collect?

The company seeks to collect the absolutely necessary personal data of the users which are necessary and clear for the intended purpose. Namely:

1. Data that you provide to us when you register and create an account on the platform, so that it is possible to verify your identity, during our communication or the execution of the order, that is,

• e-mail address and login password,

• name and surname

• phone number

• shipping address, Postal Code, City, Country, Longitude, Latitude

2. Data related to the payment method for the transactions you carry out through the platform.

3. Traffic data of our website, i.e. device identifier, operating system and corresponding version, access time, information about the internet connection (IP address), the advertisements you choose to be shown to you for security and technical reasons.

4. Information collected from the use of cookies in your browser.

5. Order information, in order to track your profile information. such as:

• Order history
• order id
• comments on orders
• payment method information
• delivery addresses
• receipts issued

 

What data do we collect voluntarily?

Users can choose to receive newsletters from the platform in order for them to be aware of any new collaborations, offers, products, features of the platform.

The platform will not send newsletters under any circumstances, if the users do not authorize it for this action.

Registered users in the act of receiving information communication, may unsubscribe at any time.

 

User rights over their personal data

Users of the platform, regarding the provided personal data, have the following rights:

1. Access information for storage and processing
2. correction
3. deletion
4. limiting the processing of the data that the platform has at its disposal
5. data portability from us to another service provider
6. objection to the processing of your data. In this case, the result of the objection can be either the cessation of the processing or the preservation of the data.
7. complaint to the competent administrative authority.

   Details of the Personal Data Protection Authority:

   Address: Kifisia 1-3, .P.O. 11523, ATHENS. Phone: 2106475600 and email: contact@dpa.gr

Users submit the above requests via email to the following address: dpo@orders247.gr

 

Who is the controller of personal data?

The personal data controller is responsible for the processing of the data provided by the users, in order to achieve the purpose of their collection.

For any questions regarding the protection of personal data, please contact the responsible person via the e-mail address dpo@orders247.gr.

Christos Tsakalos is designated as the person responsible for the processing of personal data.

 

Maintaining an account on the platform

• Initial account creation on our platform
  
  To create a new account on the platform, it is necessary to enter some basic personal information through which it is possible to access and fully use it.

  The platform during registration requests:

• Name and Surname

• Mobile Phone Number
• Email
• Password

• Account management

  You can log in to your profile at any time to manage your orders and modify your personal data.

1. Order processing

   With the successful registration and shipment of your order, our platform saves the order in the account you have created and accordingly proceeds to transmit your necessary personal data to the cooperating company for the further execution of the order.

2. Temporarily store options

   When selecting the products or services you wish to purchase, and subject to a successful connection to your account on the platform, they are temporarily stored in order to serve you optimally in the event of a loss of connection or termination of your browsing.

3. Communication on behalf of distributors or partner companies

   By transferring your order to the partner store, the personal information that accompanies your order is your name, shipping address and its coordinates, and phone number.

   Distributors and restaurants may contact users in the event that the delivery location of the order cannot be found or if a product is unavailable. It is emphasized that, in the last case of availability, the responsibility for the untimely notification is recognized only in the cooperating company.

   Restaurants and distributors have no claim to your personal data and may not use it for their own purposes under any circumstances. If, however, you are contacted by a restaurant without your prior consent, we ask that you report this to us immediately.
   
   

Fraud prevention and security of our platform

The possibility of attacks and the need to protect users requires constant monitoring of activities on our platform. In this regard, to avoid such cases, we use various technical systems through which we suppress them. If in this context, the protection system has a negative impact for you, please contact us via the email address dpo@orders247.gr .

 

Storing sensitive payment information

It is noted that users can store their credit/debit card details on the platform. In particular, the platform only stores the following data:

a. the last four digits of the card

b. the expiry date of the card

c. the owner's name

Accordingly, the platform does not retain the sixteen-digit card code and the three-digit CVV. All the above information is stored by the partner payment provider EVERYPAY, which encodes the card information in a complex and secure way.

Users retain their absolute right to delete their credit/debit card details from the platform's databases and by extension the electronic payment providers.

For more information, please read the corresponding statement of the payment provider at the address below: https://www.everypay.gr/gr/legal/terms

 

Sending informative messages (also in the form of notifications)

By declaring your email address on our platform, you can grant the right to send informational messages about our services, information about new partnerships, new products, offers, etc. It is emphasized that promotional actions may they differ according to some factors, e.g. the geographical location, the order history, the usual type of preference of the services provided, etc.

 

Quality control of our services

As part of our commitment to continuous development and improvement of our services, we are at your disposal to receive your suggestions for the best experience of your friction with our platform.

 

Smooth operation of Android and iOS applications

For the proper operation of the applications in an Android or iOS environment, it is necessary to accept the use of GPS coordinates of the device on which the application is installed, as well as the acceptance of rights to receive Push Notifications and to use the camera.

 

Cookies

Regarding the privacy policy regarding the collection of your cookies, for more information please read the corresponding section.

 

Social media engagement and exposure

For better interaction with users, the company has a strong presence in social networking networks, and in particular on the following platforms: Facebook, Instagram, Tik Tok.

When you visit the respective social networks, they collect various personal data from you.

 

Mergers & acquisitions, change of ownership

In the event of a merger or acquisition of our company, we will share information with that company. Of course, we will require the company to comply with data protection regulations.

 

Categories of personal data

 

Who we work with and share your data with

 

The company's policy is the strict non-disclosure of users' personal data to third parties. The company is absolutely against unfair tactics of selling or renting personal data to third parties. However, as part of our business, we work with various third parties, to whom we provide limited and strictly controlled access to some of our data. The above partners are subjected to a thorough check in order to achieve the maximum possible security of the processing of personal data. All data recipients must meet the legal requirements regarding data protection and demonstrate the level of data protection with appropriate technical and organizational means.

Because we use different data processors which we may change from time to time, it is not possible to identify specific recipients of personal information. However, if you are interested, we will share the details of the processor(s) used in the given period upon request.

In addition to data processors, we also work with third parties, to whom we transfer your personal data, but who are not bound by our instructions, i.e. legal advisers, accountants, administrative and prosecutorial authorities who receive your data from us under contract and process this data for legal reasons or to protect our interests.

It is emphasized that, to the cooperating stores, we transmit the contact information, the delivery address and the name of the users for reasons related to the proper completion of each order.

 

How long do we keep your Data?

 

In order to fulfill the purposes of the platform, the retention time of personal data is reasonable. More specifically, data related to compliance with tax and commercial legislation are kept for a long time, so that any possible administrative supervision becomes accessible. It is emphasized that, at the end of the period required by law to retain this data for the above purposes, the platform proceeds to delete it.

With regard to receiving the informational messages, the personal data is kept for as long as the user wishes to perform this service.

In addition, we automatically delete your personal data in the cases of updating or completing three years of inactive use of the account you created on our platform.

 

Amendment of the personal data protection policy

 

We declare that we may modify the data protection policy in accordance with the legislative provisions. You will receive an informational message for each modification.